Contact Bitcoin ERA

Bitcoin Era is not just about the software, it is all about a full package, all-inclusive, which means providing you with the best professional customer support at all times and at no cost. We will dot the I’s and cross the T’s, making sure that not only you can flawlessly operate the system, but also that all your questions are answered, from the time you consider joining, through setup, trading and withdrawals. Whichever question – we have got all the answers for you.

To ensure a proper and prompt response, please take the time to read the following explanation regarding the Bitcoin Era customer support teams.  

As we want to make sure you reach the right team, support is divided into customer care and customer service. The type of question and the stage of your account determines which team will be able to better assist you:

Bitcoin Era Customer Care

The customer care support team is available to answer any question and provide general information prior to your registration. You can register through the form on the official Bitcoin Era website homepage. Registering is free. 

The official Bitcoin Era website is meant to provide all the information you need, including answers to the most frequently asked questions, and is used for registering only. Trading (including deposit, settings, trades, and withdrawals) are done directly through the platform. 

If you encounter any issues registering, need assistance retrieving your password, or have general questions about the system and your membership – please do not hesitate to contact us using the form below.

Bitcoin Era Customer Care
Bitcoin Era Customer Service

Bitcoin Era Customer Service

Technical and operational issues are addressed by a professional customer service team. Shortly after you register, you will be contacted by a partner broker representative. 

We want you to utilize everything the Bitcoin Era system has to offer and maximize its trading potential. Your level of skill should not play a part, and for that reason, as part of the package, you enjoy the full support of professional brokers.

A professional customer service representative from one of the leading brokerage firms is automatically assigned to each account. The representative will call you after you sign up and your account is approved, to assist with the technical aspect of things – from updating information, setting the trading rules, making the initial deposit, executing digital trades, submitting withdrawal requests, and more.

We are here to help!

Please submit the form below to contact us with questions you have regarding the Bitcoin Era.

If you already have a Bitcoin Era account and need assistance operating it, please contact your selected broker. Please note that we do not have access to your information or trading account, you will need to log in to the platform through the selected broker’s website.


435 Orchard Road, Singapore, 238877


Monday - Friday 9 am - 5 pm


+65 6701 8000



REGULATION & HIGH-RISK INVESTMENT WARNING: Trading Forex, CFDs and Cryptocurrencies is highly speculative, carries a level of risk, and may not be suitable for all investors. You may lose some or all of your invested capital, therefore you should not speculate with capital that you cannot afford to lose. Bitcoin Era is not a financial services firm and does not operate as a financial services firm. Bitcoin Era does not accept any legal liability concerning local country laws, nor liability for loss or damage as a result of reliance on the information contained within this website. We strongly advise that you read our TERMS & CONDITIONS and full RISK DISCLAIMER pages before making any investment.

Customers must be aware of their individual capital gain tax liability in their country of residence.USA REGULATION NOTICE: It is against the law to solicit U.S. persons to buy and sell commodity options, even if they are called ‘prediction’ contracts unless they are listed for trading and traded on a CFTC-registered exchange or unless legally exempt. Bitcoin Era does not accept customers located within the United States. COOKIE POLICY: We have placed Cookies on your computer to help improve your experience when visiting this website. You can change the Cookie settings on your computer at any time. The use of this website indicates your acceptance of this website’s PRIVACY POLICY.

Address: 435 Orchard Road, Singapore, 238877

Email: info[at]